Tips To Evaluate HVAC Service Providers and Technicians
Everyone’s got an opinion on just about anything and everything. But as a general rule of thumb, you shouldn’t ask the butcher “how much meat should I get?” There seems to be an inherent conflict of interest in asking the salesman how much of something you should buy. Often, the more commonplace the item, the less objective the seller tends to be. Cars, clothing, banking services, etc. But particular, nuanced, specialty items create a lot of opportunity to identify and evaluate differences. Why? Because you need to do some digging to figure out what’s best for you. A perfect example is evaluating which service company should repair or maintain your HVAC system.
Generally, there are a finite number of providers in an area. Providers must be transparent about services and pricing. With the advent of social media, anyone who’s not crystal clear in their explanation of the services provided or who over-promises and under-delivers will have the most powerful form of marketing fighting against them: word of mouth.
Yet, evaluating providers can be a difficult process. You might not know the questions to ask and how to rate the integrity of the answer. To help you with that process, follow these guidelines when you need to evaluate HVAC repair and maintenance providers.
First, try to understand the depth and breadth of the details they provide. This could range from permitting to safety logs. Companies that are on top of the details have the time and resources necessary to be complete. This attention to detail requires service providers to do a high volume of business at a competitive rate. If the technician glosses over the details with you, expect them go gloss over the details of their work.
Second, talk with the technician about their certifications and experience. Ask for acronyms to be deconstructed. Ask for explanations of technical prowess. Combined, these two areas will reveal their level of expertise. This will help you determine if you need an expert or can get by with a newcomer. There’s rarely a need to hire a master for basic service but you certainly don’t want to hire an amateur for a complex problem. Companies and technicians who are forthcoming with this information are the ones you want to work with.
Finally, ask to have everything put on paper. This seems quite basic but many people “trust” the service provider to do what’s best. But the technician might do what’s “best” for them and not for you. Companies that offer detailed quotes, with set parameters, and outline constraints/variants demonstrate experience and integrity.
Putting all this together from several service providers and then asking for recent customer testimonials along with basic internet searches should allow you to figure out who you can trust to deliver on time and on budget.